TERMS AND CONDITIONS FOR USING THE ONLINE BOOKING SYSTEM CUBAHOTELS

Parties

PROVIDER OF BOOKING SYSTEM (To be known as „WE“ in these conditions) - CUBA DIVE s.r.o. Náchodská 530, 541 03 Trutnov, Czech Republic, EU, Business Registration: 27508099, Tax Registration: CZ27508099

CLIENT – user of above mentioned booking system CUBAHOTELS (to be known as „YOU“ in these conditions)

1. General Terms

1.1. By making a booking, you acknowledge and accept these terms & conditions in their entirety

1.2. Bookings must be made using the on-line booking system or by email (if the on-line system is not available). Requests to book, amend or cancel cannot be accepted by telephone

1.3. Descriptions of the hotels and their facilities and amenities are provided by our suppliers. Whilst we make every effort to ensure that the descriptions and information are accurate, we cannot accept responsibility for any errors or omissions. Changes may occur which are beyond our control. In the interests of continued improvement, hotels may alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available, without prior notice. Hotels will also show the effects of normal wear and tear and these too are also beyond our control. Please note that hotel classifications and assessments are often based on our own view and may not reflect other sources. We will not accept any claim for compensation based on any description or information either provided or missing

1.4. Triple and quad rooms may not always contain three or four separate full size single beds. One or more folding beds may be used

1.5. We act solely as an intermediary and not as a principle when making bookings for hotels or any other services we supply. We are therefore not liable for personal injury, illness, property damage or other loss or expense of any nature whatsoever arising directly or indirectly out of any the actions of the company with which we booked or supplying the service we have reserved on your behalf

1.6. We will always do our best to ensure that all confirmed bookings are accepted by the supplier. If it happens that a supplier is unable to accept a confirmed booking we will do our best to provide you with a suitable alternative of the same standard and in the same location. We cannot guarantee in every case that the alternative accommodation booked by us or the original supplier will be of a matching standard or in the same location as that booked

1.7. We shall not be liable for, and you will fully indemnify us in respect of any loss or third party claim, including cancellation charges, we may incur as a result of any incomplete or inaccurate details in the booking you added to our system or the booking information you sent to us for us to reserve on your behalf

1.8. We will not be liable to you if we are unable to fulfil a booking by reason of fire, earthquake, flood, snowstorm, epidemic, explosion, strike, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system or any similar events beyond our control. We will always, in any of these circumstances, do our best to provide alternative arrangements or refund any sum already paid unless we are bound by contracts with our suppliers which preclude us from obtaining a refund from them to pass on to you

1.9. We reserve the right to alter these Terms and Conditions from time to time.

2. Pricing

2.1. The final price for any booking is the price quoted on the online system. Prices not on the system are subject to fluctuation and are not guaranteed

2.2. The currency for each item booked will be that displayed on the SEARCH HOTEL Availability. All hotel rates are inclusive of local taxes, service charge and, at least, continental breakfast where breakfast is included and unless stated otherwise at the time of booking

2.4. During trade fair, exhibition and other special event or peak periods our prices may be higher than the official rack rates

2.5. The child policies vary for each hotel. You can see the prices on-line in our system

3. Cancellations

3.1. The standard cancellation deadline varies for each booking. Bookings cancelled later than deadline are subject charge of full booking price. Non-standard cancellation deadlines may apply from time to time. These will be advised in our prices and on the affected bookings

3.2. If you add group bookings (more than 9 pax) to our system by splitting them to make them appear as FIT bookings, hotels may levy group cancellation charges, and standard FIT cancellation deadlines may not apply, when such individual bookings cancel. You will be liable for these charges

3.3. FOR TRAVEL AGENCIES : We may cancel bookings you have added using our system, and hotels may request us to make cancellations of bookings on their behalf, if they appear to us or to the hotel to be group bookings (more than 9 pax) and not genuine FIT Bookings. Cancellation charges may apply when either we or a hotel believe bookings to be either a group, or made to hold space you hope to sell later. Charges may also apply if the number of rooms booked is reduced within the group cancellation deadline

3.4. Proforma invoice must be fully paid within time limit displayed on proforma invoice, otherwise the booking will be canceled.

2.2. The currency for each item booked will be that displayed on the SEARCH HOTEL Availability search. All hotel rates are inclusive of local taxes, service charge and, at least, continental breakfast where breakfast is included and unless stated otherwise at the time of booking

2.3. We reserve the right to vary prices at any time as a result of changes in taxes, changes in trade fairs and special event periods, or when a currency movement is in excess of 3%. We will only increase the price on an existing confirmed booking if a change in tax is forced on us by our supplier. 2.4. During trade fair, exhibition and other special event or peak periods our prices may be higher than the official rack rates

2.4. The child policies vary for each hotel. You can see the prices on-line in our system

4. On-line Bookings

4.1. When we confirm you a fully paid reservation by sending of prepaid voucher, we do not require reconfirmation from you. Should the booking not be required it is your responsibility to cancel the booking with us on line, or by email if the booking was sent to us by email. All amendments (to reduce the number of rooms booked or to shorten the stay) and/or cancellations must have been sent to us by email before cancellation deadlines

4.2. Changes to bookings can only be dealt with when requested by you to us and not by supplieres. If you cancel direct with one of our suppliers you may still be liable to be charged as the suppliers’ contracts are with us. We may therefore still be liable for charges, which we must pass on, should you cancel directly

4.3. Should any passenger alter their stay directly with a hotel, we will need a confirmation letter from an authorised representative of that hotel stating that the change has been accepted and that no charges will be levied to us as a result of the change. We will require a copy of this letter within 14 days of the change for the client to qualify for any financial adjustment. After that period requests for a credit may not be accepted

4.4. Our system will automatically confirm bookings and cancellations by email. Unless you receive such an email from us you cannot consider the booking to be confirmed or cancelled. 4.6. We will not accept any liability if there are problems with bookings as a result of your supplying incorrect information such as, but not limited to, the spelling of names, incorrect stay dates and incorrect city or hotel requested

4.5. The online booking system may only be used to book a maximum of 9 passengers, in no more than 5 rooms (FIT reservation). Any more than this is classified as a GROUP reservation. Such bookings must be sent by email and will be subject to quotation and prepayment. If bookings are added using our on-line system and the hotel believes they are a group they are not bound to take the booking.

5. Booking Procedure If the On-line System Is Not Available

5.1. The following details must be clear and in this order when making a booking by email:

A) Passenger family name followed by initials and title

B) City name

C) Hotel name

D) Date of arrival

E) Number of nights

F) Number and type of rooms - You must request TWB/DWB + Extra bed and give us the child age, when your booking includes a child

G) Remarks

H) Nationality of client

5.2. Bookings must be categorized under the heading of: new, amendment, cancellation or chaser. Unless your email makes this clear, and if it does not have our reservation number, we will assume it is a new request and will confirm accordingly. If we have made an additional booking in error you will have to cancel or will be charged

5.3. All reservations should be made on the booking system but in exceptional circumstances we will accept emails. To prevent confusion regarding your instructions, when cancelling or amending please do not add new instructions to old e-mails. Please make sure that you’re using info@cubahotels.eu while sending your emails

5.4. For cancellations, please quote our reservation number and state clearly what we have confirmed, which may not be the same as your original request, and what you want to cancel

6. Charging, Invoicing And Payment

6.1. Payment must be made within the time limit displayed on proforma invoice at full by bank transaction/bank loating or credit card. Remind that no reservation will be definite without a full payment

IMPORTANT NOTICE: When making the bank transfer, please indicate the confirmation code of the reservation in the first comment field. If further comment fields are available, please indicate the full name of the first passenger in the booking. If only one comment field is available, ONLY enter the confirmation code. If the information entered in the comment field does not match the information of the booking we will not be able to identify the reservation and it can be cancelled. The amount of the bank transfer must cover the full amount of the reservation. In case the payment received does not cover the full amount of the reservation, it can be cancelled. If we do not receive the corresponding amount within time limit displayed on proforma invoice, we reserve the right to cancel your reservation.

FOR US CITIZENS AND CLIENTS OF US BANKS (and their foreign subsidiaries) : PLS., DO NOT MAKE ANY REFERENCE CUBA, CUBA HOLIDAYS etc. TO AVOID PAYMENT COMPLICATIONS DUE TO USA/CUBA EMBARGO

6.2. If there is any item you wish to dispute in any invoice, we must have all details of the dispute in writing within 14 days of the issue date of the disputed invoice(s)

6.3. We will not accept the non-payment of undisputed invoices because of a dispute with another invoice

6.4. The full cost of remitting your payment to us must be borne by you. We will not accept any deduction from invoices by you to cover your bank charges nor will we accept any deduction as a result of your bank using an intermediary bank to pay us

6.5. Full price of your booking stay will apply to a no-show booking

6.6. Should any passenger leave a hotel before the end of their booked stay and without informing the hotel they are doing so, we cannot guarantee any refund for the unused nights and reserve the right to invoice in full for the stay we reserved

6.7. Any payments made into an incorrect bank account will be credited at an exchange rate set by us

6.7. While paying for the invoices, you should use the currency determined by us and if there are any exchanges, you should take this currency into consideration.